Terms and Conditions
These Terms of Use and conditions require that all disputes be resolved exclusively through individual arbitration. Class actions, collective proceedings, and consolidation of claims are not permitted. You should review this Agreement in its entirety before entering into any transaction with Onward or our affiliated companies. The Agreement contains important provisions, including disclaimers of warranty, limitations of liability, indemnity obligations, and other conditions that allocate risk between the parties. By proceeding with any transaction or registration under this Agreement, you also consent to the exclusive personal jurisdiction of the courts of the state of Tennessee and agree that Tennessee law will govern the interpretation and enforcement of these Terms in any dispute between us.
Terms of Use
The purpose of this Terms of Use agreement (“Terms of Use”) is to set forth the terms and conditions under which Onward Group, Inc. and/or its affiliated companies (collectively, "Company", “Onward”, “we”, “us” or “our”), make our Internet website <useonward.com> (“Site”) and related software-as-a-service platform (“Platform”), as well as any products and services made available thereon, and services (collectively, the Site, Platform, and other products and services made available through the Site and Platform, the “Services”) and the content and materials available on the Services (the “Content”) available to merchants and the conditions under which such merchants may have access to and use such Services and Content. By accessing or using the Site and/or Services, clicking on a button or taking any other action to signify Your acceptance of these Terms of Use, or completing our account registration process, You:
(1) agree to be bound by these Terms and any future amendments and additions to these Terms as published from time to time through the Site; and
(2) represent You are of legal age in Your jurisdiction of residence to form a binding contract with Onward Group, Inc. These Terms include the provisions in this document and those in the Onward Privacy Policy and the Onward SMS Policy. Your use of, and participation in, certain Services may be subject to additional terms (“Supplemental Terms”) and such Supplemental Terms will either be listed in the Terms of Use or will be presented to You for Your acceptance when You sign up to use the supplemental Service. If the Terms of Use are inconsistent with the Supplemental Terms, the Supplemental Terms shall control with respect to such Service.
The Terms of Use and any applicable Supplemental Terms are referred to herein as the “Agreement.” These Terms of Use include the provisions in this document, as well as those in the Onward Privacy Policy. Onward may modify these Terms of Use at any time from time to time without prior notice and such modification shall be effective:
(1) for Users who first use the Site affected by such modification after the posting, upon posting by Onward on the Website or
(2) for existing Users, thirty (30) days after posting by Onward on the Website. If You do not agree to the modification, You must cease Your use of the Website immediately and Your only recourse is to cease using the Services. See our current Privacy Policy for information and notices regarding our collection and use of personal information. Onward reserves the right to update and upgrade our product offerings at our sole discretion, including, without limitation, the “Onward widget” and “Onward asset.”
This Agreement, along with all Onward policies referenced in these Terms and Privacy Policy, constitute the entire and only agreement between Onward and you, and supersede all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, Platform, Content, and Services, and the subject matter of this Agreement. Any terms and conditions which you attempt include in any purchase order, confirmation of order or other document are expressly excluded. Any variation of the terms of use in this Agreement will be binding on Onward only if agreed in writing by you and an authorized representative of Onward.
Onward Shipping Protection
Shipping Protection
Company allows online stores, merchants, ecommerce platforms and other commercial enterprises (collectively, “Stores”) to install and use the Services for the purpose of providing their customers and users (collectively, “End-Users”) shipping protection for select products purchased by the End-User from the Stores. The Services are built as an add-on to a Store’s existing online storefront, allowing Stores to provide End-Users the opportunity to purchase the shipping protection Services to items, merchandise and products purchased and shipped from the Stores. Company may allow Stores to opt into third-party insurance coverage “Shipsurance” for the applicable fees published in the agreement by Company. If selected, Stores agree that such coverage is provided to End-Users subject to the terms available at https://shipsurance.com/onward/terms. FOR THE AVOIDANCE OF DOUBT, BOTH THE STORES AND THE END-USERS EXPRESSLY ACKNOWLEDGE AND AGREE THAT (A) THE VALUE COVERAGE PROVIDED BY THE SERVICES (INCLUDING ANY SHIPPING PROTECTION) IS NOT AND SHALL NOT CONSTITUTE INSURANCE OF ANY KIND WHATSOEVER; (B) IN THE EVENT OF ANY LOSS OR DAMAGES OF THE PRODUCTS PURCHASED BY THE END-USER, UPON FINAL DETERMINATION BY THE COMPANY THAT THE PRODUCT(S) OR ITEM(S) PURCHASED BY THE END-USER WAS, IN FACT, DAMAGED OR LOST, WITH SUCH DETERMINATION BEING MADE IN THE SOLE AND ABSOLUTE DISCRETION OF THE COMPANY, END-USER WILL BE PROVIDED WHICHEVER IS LESSER IN VALUE OF THE FOLLOWING:
(1) FULL REPLACEMENT OF THE PRODUCTS OR ITEMS PURCHASED BY THE END USER, OR
(2) UP TO $5,000 OF THE DECLARED VALUE (DEFINED BELOW) OF ALL OF THE PRODUCTS OR ITEMS PURCHASED BY THE END-USER CONTEMPLATED HEREIN SHALL ONLY BE PROVIDED TO ELIGIBLE END-USERS WHO HAVE PURCHASED THE SERVICES.
Declared Value
“Declared Value” shall mean the cost of the product, merchandise or item as stated by the Store when purchased by the End-User. This does not include any shipping or tax costs.
Procedure for Shipping Protection
Notice Timeline: Users must notify the Company of any lost or damaged products, for which shipping protection has been purchased, within 60 days of the date that such product(s) were purchased from the Store. Users and Stores acknowledge and agree that if the User fails to provide timely notice as provided above, the User will not be provided any benefits of the shipping protection service and will not receive any refund of User’s purchase of the same. Upon receiving such notice, the Company will respond as soon as reasonably practicable.
Replacement
In the event that the Company determines that it will replace a lost or damaged product or item, the Company will determine, in its sole discretion, the method of processing and shipping the replacement product or items.
Onward Quality Issue Coverage
Quality Issue Coverage. Onward provides coverage for Quality Issues arising from the usage of product(s) by the End User. Quality Issues are defined according to the type of product(s) purchased by the End User. For durable goods, such as apparel, appliances, bags, electronics, exercise equipment, footwear, furniture, jewelry, textiles and watches, Quality Issues are defined as accidental product damage occurring during normal usage such as tears, rips, stains, drops, punctures, cracks, breaks, mechanical failures and electrical issues. Manufacturing defects are not covered. For consumable goods, such as cleaning products, detergents, drinks, food, makeup, perfumes and supplements, Quality Issues are defined as general dissatisfaction with the quality of the product(s) after usage. For avoidance of any doubt, any product not defined as a consumable product above shall be considered a durable product.
Term Period. Product(s) purchased with Onward Quality Issue Coverage have a Term Period under which Onward will service claims made by the End User for Quality Issues. The Term Period will be displayed by the Store at the time of purchase and will commence upon delivery of the product(s) to the End User. End Users must notify Onward of any Quality Issues for product(s) purchased with Onward Quality Issue Coverage within the Term Period.
Remedies. For qualifying Quality Issues, Onward will seek to remedy the issue based upon whether the product(s) are durable goods or consumable goods. For durable goods, Onward may first attempt to repair the product at our expense before either replacing the product or issuing the End User a refund. For consumable goods, Onward will either replace the product(s) or issue a refund based on the End Users preference. Onward has sole discretion to determine the validity of Quality Issues and the appropriate resolutions. For consumable product(s), the End User may file at most one claim for each product regardless of the number of times that product has been purchased.
Additional Conditions. Onward Quality Issue Coverage covers Quality Issues up to a maximum retail purchase price of $5,000. Onward Quality Issue Coverage is not intended to replace any warranty issued by the Store or Manufacturer of the product. The Onward Quality Issue Coverage does not cover products eligible for a Store’s return policy. The End User may not renew the Term Period. Onward Quality Issue Coverage may not be transferred to any other individual or entity.
NOTE and DISCLAIMER: THIS IS NOT AN INSURANCE POLICY
Onward Rebate Promotions
These Rebate Promotion terms and conditions (“Rebate Promotion Terms”) govern the Rebate Promotions which enable you to receive virtual store credit (“CashBack”), discount coupons (“Coupons”) or other promotions we may offer in the future, and together with discount coupons, (each a “Reward”).
ACCEPTANCE OF THE REBATE PROMOTION TERMS: BY APPLYING TO OUR REBATE PROMOTIONS, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO BE BOUND BY THESE REBATE PROMOTION TERMS. IF YOU DO NOT AGREE TO ALL OR PART OF THESE REBATE PROMOTION TERMS PLEASE DO NOT, SIGN UP OR USE THE SERVICES IN ANY MANNER. THESE REBATE PROMOTION TERMS GOVERN YOUR ACCESS TO, AND USE OF, THE WEBSITE, SERVICE AND PROMOTION PROGRAMS.
We reserve the right to amend or revise the Rebate Promotion Terms at our sole discretion periodically; such changes will be effective immediately upon the display of the revised Rebate Promotion Terms. The last revision date will be reflected in the “Last Modified” header. Your continued use of the Rebate Promotion following such amendments constitutes your acknowledgment and consent of such amendments to the Rebate Promotion Terms and your agreement to be bound by them.
By applying to a Rebate Promotion, you represent and warrant that: (i) you are eligible to enter into these Rebate Promotion Terms, or, where applicable, you have all proper authorization to enter into these Rebate Promotion Terms; (ii) you are not under the age of 18 and you are at least the age of majority in the jurisdiction where you reside; (iii) any information you submit to us when using the Services is accurate, truthful, and current; and (iv) your application to a Rebate Promotion, use of a Reward, or other interaction with services covered by these Rebate Promotion Terms does not violate any applicable law or regulation.
If you make a purchase using a coupon, credits are based on the total post coupon application and do not include other applicable fees, such as shipping or delivery fees. Neither accounts nor CashBack or credits may be shared. Only the member paying for the products may accumulate CashBack or credits. We reserve the right to monitor the number of accounts per household and refuse, merge or close additional or duplicate accounts at any time. The CashBack or credits earned through the CashBack Programs may not be exchanged for cash (unless required by law), are non-transferrable, cannot be sold, returned or exchanged, and you have no property rights in or to the CashBack or other Program benefits. Credits earned will be decreased or reversed, as applicable, if part or all of the purchase is returned or canceled or if the credit is obtained through fraudulent or other activity that violates these terms. Onward is not responsible for lost or stolen credits. The sale, barter, transfer, or assignment of any credits offered through the CashBack Programs, other than by us, is expressly prohibited.
Rebate Promotions. Rebate Promotions offer Rewards which you may be eligible for when you purchase eligible goods or services on the website of a merchant participating in a Rebate Promotion. The eligible products, goods and services are determined solely by the Merchant and are disclosed to you on the eCommerce website, app, or other online platform in which the Merchant offers the goods and services for sale prior to proceeding with your transaction. Rewards are based on the pre-tax purchase total amount and do not include other applicable fees, such as shipping or delivery fees. To earn Rewards, orders may need to meet certain minimum purchase amounts to qualify. Some exclusions apply. Any applicable Rewards earned from Rebate Promotions will be automatically applied to your account instantly from your date of purchase.
Promotional balances may also be subject to a holding period before they are eligible for redemption (“Holding Period”). Any applicable Holding Period will be available for your review during the purchase process. Modifications to a purchase in connection with a Rebate Promotion, such as a return or exchange, may affect in whole or in part your eligibility to receive or use a Rebate Promotion, and/or the amount of your promotional balance.
You agree that we are not responsible for the goods and services purchased, the delivery of such goods or services, or any other matter in connection with your purchasing of eligible goods or services or conducting certain actions in order to qualify for a Rebate Promotion, including eligibility affected by a modification to such purchase during the Holding Period. Responsibility for such products, services, or actions lies solely with the applicable Merchant.
Fees, Expiration, and Unused Balances. Any Reward that displays an expiration period or date expires after the time or on the date displayed. For any Reward that does not display an expiration period or date, the Reward will expire twelve (12) months after issuance, or such shorter time period as set forth in the applicable Merchant’s terms, unless the Reward states that it does not expire or as permitted by applicable law.
WE RESERVE THE RIGHT TO EXPIRE AND/OR CEASE TO MAINTAIN ANY REWARDS THAT ARE NOT USED WITHIN TWELVE (12) MONTHS. YOU ARE RESPONSIBLE FOR MAINTAINING THAT REWARD, INCLUDING RECORDING ANY NECESSARY REDEMPTION CODE OR KEY.
Currently, we do not charge any consumer fees for participation in any Rebate Promotion; however, we reserve the right to charge a fee at any time. Merchants may be charged a fee on the purchases resulting from a consumer using a Reward. Other fees may be charged by Merchants in accordance with the terms and policies that they set forth. You acknowledge and agree that you are solely responsible for acquiring and maintaining all telecommunications and Internet services and other hardware and software required to access and use a Rebate Promotion.
Eligibility. To receive the Reward you must monitor the email account used to make the qualifying purchase. Your Reward email notification will be delivered to this email account. No interest is paid on balances. Subject to applicable laws, promotional balances are not your property, and you have no property rights or other legal interest in such. All amounts, promotional balances, Rewards, and Rebate Promotions, remain the sole property of Onward or the Merchant, as applicable.
Your Reward and promotional balance or any part thereof may not be exchanged for cash (unless required by law), is not transferable, cannot be brokered, bartered, assigned, or sold, and cannot be divided as part of a settlement, legal proceeding or death, and cannot be combined with other rewards of any other member or participant in the Rebate Promotion. Rewards earned will be decreased or reversed, as applicable, if part or all of the qualifying purchase is returned or canceled or if the Reward is obtained through fraudulent or other activity that violates these terms. Onward is not responsible for lost or stolen Rewards.
You do not own the Reward, you have the right to use the Reward subject to the terms herein and in the Additional Terms. We may, at our sole discretion, replace any Reward you are offered or choose with any other Reward, whether or not it is of the same or similar value or meets your needs or preferences.
Coupons issued have no cash value. You may purchase multiple items in the transaction where you redeem the Coupon, unless otherwise stated on the coupon, up to any maximum discount amount, as applicable.
Limitation of Liability. In no event shall we or any of our affiliates be liable to you for any indirect, special, incidental, consequential, punitive, or exemplary damages arising out of or in connection with, these Rebate Promotion Terms. The foregoing limitations apply whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if we or our affiliates have been advised of the possibility of such damages. Any liability we have to you in connection with these Rebate Promotion Terms, under any cause of action or theory, is strictly limited to the greater of (i) any unredeemed, unexpired Rewards; (ii) your unredeemed, unexpired promotional balance; or (iii) $10, per user, in aggregate for all violations. Without limiting the previous sentence, in no event shall we or any of our affiliates be liable to you for any indirect, special, incidental, consequential, punitive, or exemplary damages arising out of or in connection with, these Rebate Promotion Terms. The foregoing limitations apply whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if we or our affiliates have been advised of the possibility of such damages.
Return Policy Terms and Conditions
Acceptance of Terms and Amendments. By selecting our Return Services at checkout, accessing or using them in any manner, or agreeing when prompted, you confirm that you have read, understood, and agree to be bound by these Return Policy Terms. We may amend these terms at any time at our sole discretion, with changes effective immediately upon posting on our Site. The “Last Modified” date reflects the most recent revision, and your continued use of Return Services constitutes acceptance of any amended terms.
Eligibility and Return Period. To qualify for Return Services, End Users must have chosen the applicable return assistance option at purchase, paid the corresponding fee, and agreed to any checkout return terms. All return requests must be initiated through Onward’s designated portal within thirty (30) days of the original purchase date to be eligible for processing.
Return Process and Instant Refund Option. End Users submit return requests via the Onward dashboard—providing order number, reason for return, and required details—after which Onward issues a pre-paid return shipping label and packaging instructions. Shipments are monitored, and End Users are notified upon Onward’s receipt. When offered, an Instant Refund option allows an early refund prior to physical receipt, subject to payment of any Instant Refund fee and Onward’s right to adjust or rescind the refund if return conditions are not met upon inspection.
Merchant Responsibilities. Participating Merchants must honor all valid returns processed through Onward’s platform in accordance with their return policies, remit return service fees to Onward within ten (10) business days of Onward’s settlement request, and provide accurate return shipping addresses and packaging guidelines to ensure efficient processing.
Data Processing. Onward’s processing of personal data in connection with Return Services is governed by the Data Processing Addendum available at https://useonward.com/privacy-and-data-security-statement, which details the parties’ obligations and data safeguards.
Carbon Neutral Shipping Program
Users may be eligible to make contributions towards Onward’s Carbon Neutral Shipping Program. When contributing to the Program, Onward will purchase carbon credits to offset the carbon emitted during the delivery of the products purchased by the End-User. Onward will pool user contributions to purchase carbon offsets from programs of Onward’s sole and absolute discretion. Onward reserves the right to purchase carbon offsets or credits at a date later than or prior to the date of the donation. Onward may use contributions to purchase carbon offsets or credits from a different project than was initially advertised.
Users and Merchants expressly acknowledge and agree that Onward shall solely be responsible for the calculation to determine the carbon offsets or credits needed to offset the carbon emitted during delivery of the products purchased by the End-User. This calculation is strictly an estimate based on publicly available information and items without available research or information are calculated based on Onward’s or a third party’s reasonable estimate of the items materials and weight. All emissions calculations are subject to change at any time for any reason in Onward’s sole and absolute discretion. Onward shall act as a principal in purchasing carbon offsets on your or End User’s behalf, and in such cases, as principal, is solely assuming the financial risk of such transactions. Accordingly, the details of such purchases will not be disclosed to you nor will Onward pass on to you any loss or profit retained by Onward nor are such purchases subject to reconciliation or audit by you or third parties.
Onward does not, nor does it have any obligation to, monitor the affairs of any selected carbon offset programs, obtain knowledge of all facts and circumstances which could have a bearing on the selected carbon offset programs or the contributions made thereto, or investigate or verify the accuracy and completeness of the information provided by the selected carbon offset programs.
Use of Services and Content
Onward reserves the right to adjust the premium charged to the customer for the service and other merchant incentives provided from time to time based upon Merchant account status.
Use of Services and Content Onward develops and makes available to Your applications designed to enhance Your e-commerce platform or, if You are a consumer, Your online shopping experience. Our software applications are built as an add-on to a merchant’s existing online storefront, offering value-added features.
In order to access certain features of the Site and Services, You may be required to register an Account (as defined below) and become a Registered User. For the purposes of this Agreement, a “Registered User” is a User who has registered for any Account. When registering an account for the Services (“Account”), You agree to provide only true, accurate, current and complete information requested by the registration form (the “Registration Data”) and to promptly update the Registration Data thereafter as necessary to keep it current. You represent that You are not barred from using the Services under any applicable law and that You will be responsible for all activities that occur under Your Account. You may not authorize any third party (other than, if applicable, the employees, consultants or agents of the corporate member You represent) to access or use our Services on Your behalf. You are responsible for maintaining the confidentiality of the user ID and password, and are fully responsible for all activities that occur under Your user ID or password.
You agree to immediately notify us of any unauthorized use of Your user ID or password or any other breach of security. We cannot and will not be liable for any loss or damage arising from any unauthorized use of Your account. You acknowledge and agree that You have no ownership or other property interest in Your Account and that all rights in and to Your Account are owned by and inure to the benefit of Onward. Except as otherwise indicated, our Services and Content, and all rights thereto, are the property of Onward and/or our affiliated companies and are protected under U.S. copyright, trade secret, trademark and patent law as well as international treaty provisions, with all rights reserved. Onward other related graphics, logos, service marks and trade names used on or in connection with the Services are the trademarks of Onward and may not be used without permission in connection with any third-party products or services. Other trademarks, service marks and trade names that may appear on or in the Services are the property of their respective owners. Subject to these Terms of Use, Onward grants You a limited license to install and use the Services solely for the purpose of operating Your online store. Any future release, update, or other addition to the Services and/or Content shall be subject to these Terms of Use. Onward, its suppliers, and its service providers reserve all rights not granted in Terms of Use.
For any invoice or payment owed that is unpaid more than thirty (30) days after the applicable due date, such unpaid amount shall accrue interest at a rate of one and one-half percent (1.5%) per month, or the maximum rate permitted by applicable law if lower, calculated from the due date until paid in full. In addition, upon the occurrence of such payment default, if an Upfront Payment was made, the entire Upfront Payment, including any unpaid balance thereof, shall immediately become due and payable, without further notice or demand. Customer shall be responsible for all reasonable costs and expenses incurred by Company in connection with the collection of any overdue amounts, including, without limitation, attorneys’ fees, court costs, collection agency fees, and enforcement expenses, whether or not litigation is commenced. Company may exercise any and all rights and remedies available to it at law or in equity.
Restrictions of Use of Service
Restrictions on Use of the Services Except as authorized herein or with our prior written approval, You are prohibited from copying, modifying, displaying, distributing, transmitting, transferring, redelivering, publishing, selling, marketing, renting, leasing, licensing or sublicensing, creating derivative works, or otherwise using or making available to any third party/parties any of our Services or any of the Content for any purpose. Systematic retrieval of data from any of our Services or the Content thereon to create or compile, directly or indirectly, a collection, compilation, database or directory, unless with our express written permission, is prohibited. You agree that You will not, directly or indirectly, reverse engineer, decompile, reproduce or otherwise attempt to derive source code, trade secrets, or other intellectual property from any information, material, or technology included on any of our Services or in the Content. Any attempt to do so is a violation of our rights, and if You breach this restriction, You may be subject to prosecution and damages. Finally, You are strictly prohibited from accessing and/or using the Services or any Content to develop or have a third party develop, a product or service that is similar or competitive to the Services, including but not limited to any product or service that it offers.
Unprotected Risks
Unprotected Risks At Onward’s sole discretion, consumers who violate these terms and conditions or who otherwise pose an unacceptable risk of loss as determined by Onward may be designated as an uninsurable risk. Following proper notification of such designation, Onward may rescind the protection product from affected individuals and/or orders and any collected premium will be refunded. If you would like to dispute a designation, please contact us.
Third-Party Services
The Sites, Services, and Intellectual Property may contain third-party software that requires notices and/or additional terms and conditions. Such required third-party software notices and/or additional terms and conditions may be requested from Company and are made a part of and incorporated by reference into these Terms of Use. By accepting these Terms of Use, User is also accepting the additional terms and conditions, if any, set forth therein.
The Sites and Services may contain links to or be linked from other websites and resources located on servers maintained by third parties over which the Company has no control (together with any all websites and applications of the Store, collectively, “Linked Websites”). The Linked Websites are provided for User’s convenience and information only and, as such, User accesses them at its own risk. User agrees and acknowledges that the Company is not responsible for, and does not endorse or warrant, the content of or anything that may be delivered to User or User’s computer as a result of accessing any Linked Websites, whether or not the Company is affiliated with the owners of such Linked Websites. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, USER SHALL WAIVE ANY CLAIMS RELATED TO, AND THE COMPANY IS NOT RESPONSIBLE AND SHALL HAVE NO LIABILITY FOR, USER’S ACCESS OF ANY INFORMATION ON OR USE OF THE LINKED WEBSITES, INCLUDING BUT NOT LIMITED TO, ANY VIRUSES OR OTHER ILLICIT CODE THAT MAY BE DOWNLOADED THROUGH A LINKED WEBSITE, OR BY ACCESSING A LINKED WEBSITE.
Intellectual Property
Intellectual Property We own and retain all right, title, and interest in and our Services (except for any licensed content and software components included therein). You agree not to reverse engineer, decompile, distribute, license, sell, transfer, disassemble, copy, alter, modify, or create derivative works of our Services or otherwise use our Services in any way that violates the use restrictions contained in these Terms of Use. We do not grant You any license, express or implied, to any of our intellectual property or that of our licensors. You further acknowledge and agree that any information regarding the design, “look and feel”, specifications, components, functionality or operation, and payment terms and pricing (if applicable) of our Services is considered our confidential and proprietary information (collectively “Confidential Information”). You retain all right, title, and interest in and to (a) all graphics, images, files, data, and other information transmitted by You to Onward in connection with its use of our Services and (b) reports and other materials generated by our Services following such transmission (collectively, “Member Data”), provided, however, that You hereby grant to us a permanent, worldwide, royalty-free, non-exclusive license to use (i) data generated as a result of Your use of our Services solely for purposes of (x) maintaining and improving our Services and (y) providing You with access to special product offers and promotions and (ii) non-identifiable, anonymous, aggregated data regarding Your use of our Services compiled by us. Our graphics, logos, designs, page headers, button icons, scripts, and service names are trademarks, servicemarks, trademarks, or trade dress of Onward in the U.S. and/or other countries. Our trademarks and trade dress may not be used, including as part of trademarks and/or as part of domain names, in connection with any product or service in any manner that is likely to cause confusion and may not be copied, imitated, or used, in whole or in part, without our prior written permission. We also reserve the right to determine and control all aspects (including all functionality) of the Service and our trade dress, as well as the right to re-design, modify and remove any or all aspects of them. You shall retain all right, title, and interest in and to all of Your logos, promotional graphics, and related marketing designs (collectively, the “Member Art”), provided, however, that You hereby grant to us a permanent, worldwide, royalty-free, non-exclusive license to use the Member Art, as well as Your corporate and/or trade name, for purposes of fulfilling its obligations hereunder and marketing our products and services to third parties.
General Prohibitions
Your use of the Services is further subject to the following additional restrictions: You represent, warrant, and agree that You will not contribute any content or otherwise use our Services or interact with our Services in a manner that: Infringes or violates the intellectual property rights or any other rights of anyone else (including us); Violates any law or regulation, including any applicable export control laws; Is harmful, fraudulent, deceptive, threatening, harassing, defamatory, obscene, or otherwise objectionable; Jeopardizes the security of Your Onward account or anyone else’s (such as allowing someone else to log in to our Services as You); Attempts, in any manner, to obtain the password, account, or other security information from any other user; Violates the security of any computer network, or cracks any passwords or security encryption codes; Runs Maillist, Listserv, any form of auto-responder or “spam” on our Services, or any processes that run or are activated while You are not logged into our Services, or that otherwise interfere with the proper working of our Services (including by placing an unreasonable load on our Services’ infrastructure); “Crawls,” “scrapes,” or “spiders” any page, data, or portion of or relating to our Services or Content (through use of manual or automated means); Copies or stores any significant portion of the Content; Decompiles, reverse engineers, or otherwise attempts to obtain the source code or underlying ideas or information of or relating to our Services. A violation of any of the foregoing is grounds for immediate termination of Your right to use or access our Services.
Indemnification
You agree to indemnify and hold Onward, its parents, subsidiaries, affiliates, officers, employees, contractors, agents, business partners, and licensors (collectively, the “Onward Parties”) harmless from any losses, costs, liabilities, and expenses (including reasonable attorneys’ fees) relating to or arising out of: (a) Your misuse of the Services; (b) Your violation of this Agreement; (c) Your violation of any rights of another party, including any Users; or (d) Your violation of any applicable laws, rules or regulations. Onward reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by You, in which event You will fully cooperate with Onward in asserting any available defenses. You agree that the provisions in this Section will survive any termination of this Agreement or Your access to Services.
Disclaimer of Warranty
YOUR USE OF ANY OF OUR SERVICES AND ANY OF THE CONTENT, INCLUDING BUT NOT LIMITED TO SERVICES, POLICY INFORMATION, GRAPHICS, TEXT AND HYPERLINKS OR REFERENCES TO OTHER WEBSITES, IS AT YOUR SOLE RISK. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE HEREBY DISCLAIM ALL WARRANTIES IN CONNECTION WITH OUR SERVICES AND THE CONTENT. OUR SERVICES AND ALL CONTENT IS PROVIDED “AS IS”, “AS AVAILABLE” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. FURTHER, WE DO NOT MAKE ANY OTHER REPRESENTATIONS OR WARRANTIES THAT OUR SERVICES OR CONTENT WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED OR FREE FROM ERRORS, THAT ANY ERRORS WILL BE CORRECTED, OR THAT THE SERVICES OR CONTENT WILL BE FREE FROM MALICIOUS SOFTWARE, VIRUSES OR OTHER HARMFUL COMPONENTS. FURTHER, WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR RESULTS OF THE USE OF THE SERVICES OR ANY OF THE CONTENT, NOR THE ADEQUACY, ACCURACY OR COMPLETENESS OF THE SERVICES OR ANY CONTENT OR ANY OF THE INFORMATION, PRODUCTS OR SERVICES PROVIDED THROUGH THE SERVICES OR CONTENT. NO ORAL OR WRITTEN INFORMATION GIVEN BY ANY PARTY SHALL CREATE ANY SUCH WARRANTIES.
Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, WE EXPRESSLY DISCLAIM, AND YOU AGREE NOT TO HOLD US RESPONSIBLE FOR, ANY LOSSES, DAMAGES, INJURIES, CLAIMS OR OTHER LIABILITY OF ANY KIND, WHETHER IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR ACCESSING OR USING OR INABILITY TO ACCESS OR USE ALL OR ANY PART OF ANY OF OUR SERVICES OR ANY OF THE CONTENT, OR YOUR RELIANCE ON SUCH SERVICES AND/OR CONTENT, OR ANY FAILURE OF PERFORMANCE, ERROR, INTERRUPTION, DEFECT, DELAY IN TRANSMISSION, COMPUTER VIRUSES OR OTHER HARMFUL COMPONENTS OR CONTENT, OR LINE OR SYSTEM FAILURE ASSOCIATED WITH SUCH SERVICES AND/OR CONTENT, REGARDLESS OF OUR NEGLIGENCE AND/OR KNOWLEDGE THEREOF. UNDER NO CIRCUMSTANCES WILL ONWARD BE LIABLE TO YOU FOR MORE THAN THE GREATER OF (A) THE TOTAL AMOUNT PAID TO ONWARD BY YOU DURING THE SIX-MONTH PERIOD PRIOR TO THE ACT, OMISSION OR OCCURRENCE GIVING RISE TO SUCH LIABILITY. THE FOREGOING CAP ON LIABILITY SHALL NOT APPLY TO LIABILITY OF ONWARD FOR DEATH OR PERSONAL INJURY CAUSED BY A ONWARD PARTY’S NEGLIGENCE.
Termination
At its sole discretion, Onward may modify or discontinue the Services, or may modify, suspend, or terminate Your access to the Services, for any reason, with or without notice to You and without liability to You or any third party. Onward will not be responsible for refunding or otherwise paying any funds, amounts or credits that may be owed to You if we have suspended or terminated Your permission to use the Services. In addition to suspending or terminating Your access to the Services, Onward reserves the right to take appropriate legal action, including without limitation pursuing civil, criminal or injunctive redress. Even after Your right to use the Services is terminated, this Agreement will remain enforceable against You and unpaid amounts You owe to Onward for any purchases will remain due.
International Users Services can be accessed from countries around the world and may contain references to services and content that are not available in Your country. These references do not imply that Onward intends to announce or promote the availability of such services or content in Your country. Services are controlled and offered by Onward from its facilities in the United States of America. Onward makes no representations that Services are appropriate or available for use in other locations. Those who access or use Services from other countries do so at their own volition and are responsible for compliance with local law.
Exclusive Dispute Resolution Process
Exclusive Applicable Law and Venue, and Consent to Personal Jurisdiction in Tennessee. To the extent permitted by law, this Agreement shall be governed by and interpreted in all respects in accordance with the substantive laws of the state of Tennessee, U.S.A., without regard to its choice of law provisions. To the extent permitted by law, the state and federal courts located in Nashville, Tennessee, shall have exclusive jurisdiction over any action or proceedings between you and Company that are not subject to arbitration or that may be brought in small claims court and over any action seeking interim or preliminary relief. You and Company (i) voluntarily and irrevocably consents and (without waiving service of process) submit to personal jurisdiction and venue of the courts located in Nashville, Tennessee, that have subject matter jurisdiction, and (ii) waive all objections to venue and any claim that you or it is not personally subject to such jurisdiction or to seek a change of venue, and agrees not to bring any such action or proceeding in any other form.
Mandatory Pre-Dispute Resolution Process and “Notice of Dispute”. To the maximum extent permitted by law, you and Company waive the right to bring any claim directly or indirectly arising out of or relating to the Terms, Privacy Policy, or the Site/Platform/Content/Services (including the purchase of Company products/services) in any forum unless the party bringing the claim provides the other party with written notice of the dispute within one (1) year of its occurrence by certified U.S. Mail or by UPS or FedEX (signature required) or, only if that other party has not provided a current physical address, then by electronic mail. Company’s address for notice is: Onward Group, Inc., 607 Belle Meade Blvd., Nashville, TN 37205. ATTN: LEGAL
The written notice (“Notice of Dispute”) must (a) describe the nature and basis of the claim or dispute and (b) set forth the specific relief sought. (b) The Notice of Dispute must be personally signed by you (if you are initiating the Notice of Dispute) or by a Company representative (if we are initiating the Notice of Dispute), and you must provide your full legal name, address, and e-mail address. Company may send any such Notice of Dispute to you at the email address that Company has on file for you. (c) Company and you will attempt to resolve the dispute through reasonable, good-faith consultation, cooperation, and good-faith negotiation within sixty (60) days from the date that the Notice of Dispute is received (or a longer period, if agreed to by the parties). Neither you nor Company may initiate an arbitration or small claims proceeding before the conclusion of the sixty-day period from the time the Notice of Dispute is received, or otherwise absent full compliance with the process described in this Agreement (collectively, the “Mandatory Pre-Dispute Resolution Process”). You agree that you or Company may seek any interim or preliminary relief from a court of competent jurisdiction in Nashville, Tennessee, as necessary to protect their rights pending completion of the Mandatory Pre-Dispute Resolution Process. (d) If the sufficiency of a Notice of Dispute or compliance with this Mandatory Pre-dispute Resolution Process is at issue, it may be decided by a court of competent jurisdiction in Nashville, Tennessee, at either party’s election, and any formal dispute resolution proceeding will be stayed. Such court has the authority to enforce this condition precedent to an arbitration proceeding, which includes the power to enjoin the filing or prosecution of a demand for arbitration. Notwithstanding the foregoing, either party retains the right to raise non-compliance with this condition precedent and seek related damages in arbitration. Any applicable limitations period (including statutes of limitations) and any filing fee deadlines will be tolled while you and Company engage in the Mandatory Pre-dispute Resolution Process.
Class Action Waiver. ANY PROCEEDINGS TO RESOLVE, ARBITRATE, OR LITIGATE ANY DISPUTE WILL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS. NEITHER YOU NOR COMPANY WILL SEEK TO HAVE ANY DISPUTE HEARD AS A CLASS ACTION OR IN ANY OTHER PROCEEDING IN WHICH EITHER PARTY ACTS OR PROPOSES TO ACT IN A REPRESENTATIVE CAPACITY. No arbitration or proceeding will be combined with another without the prior written consent of all parties to all affected arbitrations or proceedings.
Mediation: After compliance with the Mandatory Pre-dispute Resolution Process, you may elect to participate in a virtual/online/telephonic mediation session by making a “Non-Binding Mediation Demand” against us. The mediator will be selected by us and paid for by us from the Rule 31 certified mediator list from the Tennessee Administrative Office of the Courts. The mediation shall not last longer than three hours, unless the parties agree otherwise.
Small Claims Court. Any dispute directly or indirectly arising out of or relating to the Agreement or Terms, Privacy Policy, or the Site/Platform/Content/Services (including the purchase of Company products/services) may be brought in General Sessions Court Davidson County, Tennessee on an individual basis. If you are located out of state, we will consent (pending court approval) to your participation by video. Such disputes must remain in General Sessions claims court and may not be removed or appealed to a court of general jurisdiction. Any “appeal” rights in General Sessions are hereby waived by you. The party initiating the small claims court proceeding shall submit a certification of compliance with the Mandatory Pre-Dispute Resolution Process set forth in this Agreement to that court. The certification shall be personally signed by that party (and counsel, if represented).
Arbitration Agreement. You agree that any disputes directly or indirectly arising out of or relating to this Agreement (including all sections of this Agreement) or the Privacy Policy, or the Site/Platform/Content/Services that cannot be resolved through the Mandatory Pre-Dispute Resolution Process shall be resolved exclusively by final and binding arbitration, and administered by National Arbitration and Mediation (“NAM”). The arbitration shall take place in Nashville, Tennessee or by virtual/telephonic hearing, at the convenience of your location. Except as modified by this Agreement, NAM shall administer the arbitration in accordance with the Comprehensive Dispute Resolution Rules and Procedures and/or the Mass Filing Supplementary Dispute Resolution Rules and Procedures, as applicable (the “NAM Rules”). The NAM Rules and fee information are available at www.namadr.com. If NAM is unable or unwilling to administer the arbitration consistent with the terms of this Agreement, the parties shall agree on an alternate administrator that will do so. If the parties cannot agree, they shall petition a court of competent jurisdiction in Nashville, Tennessee, to appoint an alternate administrator that will do so.
The demand for arbitration must be personally signed by the party initiating arbitration (and their counsel, if represented). By signing the demand for arbitration, a party (and their counsel, if represented) certifies that they have complied with (i) the Mandatory Pre-Dispute Resolution Process in Section 25 and (ii) all of the requirements of Federal Rule of Civil Procedure 11(b), including that the claims and relief sought are neither frivolous nor brought for an improper purpose. The arbitrator is authorized to award any relief or impose any sanctions available under Federal Rule of Civil Procedure 11 or applicable federal or state law against all appropriate persons (including counsel) as a court would.
Any award in any arbitration initiated hereunder shall be limited to monetary damages and shall include no injunction or direction to any party other than the direction to pay a monetary amount. Further, the arbitrator(s) shall have no authority to award punitive, consequential or other damages not measured by the prevailing party's actual damages in any arbitration initiated under this section, except as may be required by statute. To the extent a party seeks injunctive relief, it may seek such relief from a court of competent jurisdiction in Nashville, Tennessee.
Opt-Out. If you do not wish to resolve disputes by binding arbitration, you may opt out of the provisions of the binding arbitration agreement by doing the following: within fifteen (15) days after the date that you first agree to this Agreement and/or within fifteen (15) days after first purchasing a Company product/service by sending a written certified US MAIL Return Receipt Letter to: Onward Group, Inc., 607 Belle Meade Blvd., Nashville, TN 37205. ATTN: LEGAL ARBITRATION OPT-OUT, that specifies: your full legal name, physical address, your email address (if applicable, the email address associated with your use of the Site), and a statement that you wish to opt out of the provisions of this Agreement (“Opt-Out Notice”). Once Company receives your Opt-Out Notice, this mandatory arbitration agreement will not apply to you. Please note, however, the remaining provisions of this Agreement will not be affected by your Opt-Out Notice. Notwithstanding anything to the contrary, this Agreement does not prevent you or Company from participating in a mass settlement of claims, including from participating in a class-action settlement.
If Company makes any future changes to the arbitration provisions in this Section (other than a change to the notice address), you may reject any such change by sending a written certified US MAIL Return Receipt Letter within 30 days after the date of such change to Onward Group, Inc., 607 Belle Meade Blvd., Nashville, TN 37205. ATTN: LEGAL ARBITRATION OPT-OUT, that specifies: your full legal name, your physical address, your email address (if applicable, the email address associated with your use of the Site), and a statement that you wish to opt out of such change to the provisions of this Section (“Change Opt-Out Notice”). Once Company receives your Change Opt Out Notice, any such change to this Section will not apply as to you, but you will still be bound by the prior arbitration agreement that you agreed to. For clarity, please note that this is not an opt-out of arbitration altogether.
The terms of the arbitration provisions contained in this Section will also apply to any claims asserted by you against any present or future parent, subsidiary, or affiliated company of Company to the extent that any such claims arise out of your access to or use of the Site or the provisions of content or technology on or through the Site.
BY AGREEING TO THE ARBITRATION OF DISPUTES AS SET FORTH HEREIN, YOU AGREE THAT YOU ARE WAIVING YOUR RIGHT TO A JURY TRIAL AND LIMITING YOUR RIGHT TO APPEAL. DO NOT USE THIS SITE OR OUR SERVICES IF YOU DO NOT AGREE TO THE FOREGOING ARBITRATION PROVISIONS.
Procedures for Mass Arbitration Filings. (a) If your claim is one of twenty-five (25) or more similar claims intended to be asserted against Company by the same or coordinated counsel or are otherwise coordinated, consistent with the definition of Mass Filing set forth in the NAM Rules, you and we understand and agree that these procedures for mass arbitration filings will apply and the resolution of your dispute might be delayed. The parties agree that throughout this process, their counsel will meet and confer to discuss modifications to these procedures based on the particular needs of the mass filing.
Stage One. Counsel for the claimants and counsel for Company will each select twenty-five (25) claims per side to be filed and to proceed in individual arbitrations as part of the first staged process (“Stage One”). Absent agreement of the parties, no more than five (5) Stage One cases will be assigned to a single arbitrator. If there are fewer than fifty (50) claims, all will be filed in individual arbitrations. Any remaining claims will not be filed or deemed filed in arbitration, nor will any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. After this initial set of staged proceedings is completed, the parties will engage in a global mediation session of all remaining claims with a retired federal or state court judge to be jointly selected by counsel for the parties, and Company will pay the mediation fee.
Stage Two. If the remaining claims are not resolved at this time, counsel for the claimants and counsel for Company will again each select twenty-five (25) claims per side to be filed and to proceed in individual arbitrations as part of a second staged process (“Stage Two”), subject to any procedural changes the parties agree to in writing following mediation or through continuing, good-faith discussions. Absent agreement of the parties, no more than five (5) Stage Two cases will be assigned to a single arbitrator. If there are fewer than fifty (50) claims, all will be filed in individual arbitrations. Any remaining claims will not be filed or deemed filed in arbitration, nor will any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. After this second set of staged proceedings is completed, the parties will engage in a global mediation session of all remaining claims with a retired federal or state court judge to be jointly selected by counsel for the parties, and Company will pay the mediation fee.
(b) Upon the conclusion of the second global mediation session (should the parties be unable to resolve the remaining claims), either
• Option One. You or Company may opt out of arbitration and elect to have your claim heard in a court of competent jurisdiction in Nashville, Tennessee, consistent with the terms of this Agreement. For purposes of this Option One, you may opt out of arbitration by providing your individual, personally signed notice of your intention to opt out to Company via email at legal@useonward.com within thirty (30) days after the conclusion of the second global mediation session. For purposes of this Option One, Company may opt your claim out of arbitration by sending an individual, personally signed notice of its intention to opt out to your counsel via email at the earliest possible time and no more than thirty (30) days following the expiration of your thirty (30) day opt-out period. Counsel for the parties may agree to adjust these deadlines. OR
• Option Two. If neither you nor Company elect to have your claim heard consistent with Option One above, then you agree that your claim will be resolved through continuing staged proceedings as set forth in this Option Two. If after the expiration of Company’s opt-out period, the number of remaining claims exceeds two hundred (200), then two hundred (200) claims will be randomly selected (or selected through a process agreed to by counsel for the parties) to be filed and to proceed in arbitrations as part of a staged process. Absent agreement of the parties, no more than ten (10) cases in any set of two hundred (200) cases will be assigned to a single arbitrator. If the number of remaining claims is fewer than two hundred (200), then all of those claims will be filed and proceed in individual arbitrations. Any remaining claims will not be filed or deemed filed in arbitration, nor will any arbitration fees be assessed in connection with those claims unless and until such remaining claims are selected to be filed in individual arbitration proceedings as part of a staged process. After each set of two hundred (200) claims are adjudicated, settled, withdrawn, or otherwise resolved, this staged process will repeat consistent the parameters in this Option Two.(c) Any relevant limitations period (including statutes of limitations) and filing fee or other deadlines will be tolled subject to these procedures for mass arbitration filings from the time the first cases are selected for a staged process until your claim is selected to proceed as part of a staged process or is settled, withdrawn, otherwise resolved, or opted out of arbitration.
(d) You and Company agree that we each value the integrity and efficiency of arbitration and wish to employ the process for the fair resolution of genuine and sincere disputes between us. You and Company acknowledge and agree to act in good faith to ensure the processes set forth herein are followed. The parties further agree that application of these procedures for mass arbitration filings has been reasonably designed to result in an efficient and fair adjudication of claims.
(e) A court of competent jurisdiction in Nashville, Tennessee, will have the authority to enforce these procedures for mass arbitration filings and, if necessary, to enjoin the mass filing, prosecution, or administration of arbitrations and the assessment of arbitration fees. If these procedures for mass arbitration filings apply to your claim, and a court of competent jurisdiction in Nashville, Tennessee, determines they are not enforceable as to your claim, the mandatory arbitration provisions of this Agreement, including the procedures for mass arbitration filings, are non-severable from one another and therefore your claim then must proceed in a court of competent jurisdiction in Nashville, Tennessee, consistent with the terms of this Agreement.
Miscellaneous / Other
The communications between You and Onward use electronic means, whether You visit Services or send Onward e-mails, or whether Onward posts notices on Services or communicates with You via e-mail. For contractual purposes, You
(1) consent to receive communications from Onward in an electronic form; and
(2) agree that all terms and conditions, agreements, notices, disclosures, and other communications related to these Agreement that Onward provides to You electronically satisfy any legal requirement that such communications would satisfy if they were made in writing in a physical document.
This Agreement, and Your rights and obligations hereunder, may not be assigned, subcontracted, delegated or otherwise transferred by You without Onward’s prior written consent, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null and void. Onward shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including, but not limited to, acts of God, war, terrorism, riots, embargos, acts of civil or military authorities, fire, floods, accidents, strikes or shortages of transportation facilities, fuel, energy, labor or materials.
The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement. Where Onward requires that You provide an e-mail address, You are responsible for providing Onward with Your most current e-mail address. In the event that the last e-mail address You provided to Onward is not valid, or for any reason is not capable of delivering to You any notices required/ permitted by this Agreement, Onward’s dispatch of the e-mail containing such notice will nonetheless constitute effective notice. Such notice shall be deemed given when received by Onward by letter delivered by nationally recognized overnight delivery service or first class postage prepaid mail at the above address. Any waiver or failure to enforce any provision of this Agreement on one occasion will not be deemed a waiver of any other provision or of such provision on any other occasion.If any portion of these Agreement is held invalid or unenforceable, that portion shall be construed in a manner to reflect, as nearly as possible, the original intention of the parties, and the remaining portions shall remain in full force and effect.
Notices and Electronic Communications. Except as explicitly stated otherwise, any notices you send to Company shall be sent by mail to Onward Group, Inc., 607 Belle Meade Blvd., Nashville, TN 37205. ATTN: LEGAL. In the case of notices Company sends to you, you consent to receive notices and other communications by Company posting notices on the Site, sending you an email at the email address listed in in your account, or mailing a notice to you at your billing address listed in your profile in your account. You agree that all agreements, notices, disclosures and other communications that Company provides to you in accordance with the prior sentence satisfy any legal requirement that such communications under these Terms be in writing. Notice shall be deemed given (i) 24 hours after the notice is posted on the Site or an electronic message is sent, unless the sending party is notified that the message did not reach the recipient, or (ii) in the case of mailing, three days after the date of mailing. You agree that a printed version of these Terms and/or any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
Notice for California Residents. Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: If you have a question or complaint regarding the Site, please contact us. You may also contact us by writing to Onward Group, Inc., 607 Belle Meade Blvd., Nashville, TN 37205. ATTN: LEGAL. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by phone at (800) 952-5210.
Onward Group, Inc
d/b/a Onward
www.useonward.com
Updated January 6, 2026
