Merchant FAQS

Merchant FAQS

Merchant FAQS

Merchant FAQS

Table of Content

About

About

About

What is Onward?

What is Onward?

What is Onward?

Why do I need Onward?

Why do I need Onward?

Why do I need Onward?

Does Onward cover orders that are shipped internationally?

Does Onward cover orders that are shipped internationally?

Does Onward cover orders that are shipped internationally?

Claims

Claims

Claims

How do I report an order issue to get a replacement or a refund?

How do I report an order issue to get a replacement or a refund?

How do I report an order issue to get a replacement or a refund?

Where can I see your full list of policies?

Where can I see your full list of policies?

Where can I see your full list of policies?

How long will it take to resolve my claim?

How long will it take to resolve my claim?

How long will it take to resolve my claim?

Other Features

Other Features

Other Features

What is Onward CashBack?

What is Onward CashBack?

What is Onward CashBack?

What is the Onward Satisfaction Guarantee?

What is the Onward Satisfaction Guarantee?

What is the Onward Satisfaction Guarantee?

What is the Onward Returns App?

What is the Onward Returns App?

What is the Onward Returns App?

What is the Order Editing App?

What is the Order Editing App?

What is the Order Editing App?

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