Checkout+

A real upgrade
to every order

Give customers what they want - faster resolutions & more incentive to come back.

8.5%

increase in profitability for Jack Archer

11.8x

ROAS on Cashback Revenue for Pashion

78%

adoption rate for Brez

Overview

Provide an Amazon Prime-like experience
to your customers at no cost to you.

Onward allows brands to find balance.
Generous when it helps builds loyalty, cautious when profit needs to be protected.

Shipping Issue Coverage

Automate & Reduce CX Overhead

With 2x the claims types, the industry’s most robust coverage.

Robust coverage with 2× the claims types of competitors

Claim Management

Instantly Assess Risk & Intent on Every Claim

Software that leverages AI-fraud monitoring and scores customers so you get it right.

Cashback Credit

Increase CVR & Repeat Purchase with Cashback

8x revenue generated for every Cashback dollar spent

Satisfaction Guarantee

Offer a 90-day Satisfaction Guarantee on Us

Cover quality-related issues with our no-questions-asked policy.

More benefits than any other platform

Carbon Neutral
Onward partners with Cool Effect, a certified 501(c)3 non-profit, to neutralize the carbon emissions from your protected shipments. We handle all setup and costs for you.
Sponsored Donations
Drive loyalty with impactful donations to charities of your customer’s choice at no additional cost to them.
Upgraded Shipping
Choose from free returns, shipping upgrades and on-time delivery guarantees to ensure a frictionless delivery experience.

Sponsored Donations
Onward partners with Cool Effect, a certified 501(c)3 non-profit, to neutralize the carbon emissions from your protected shipments. We handle all setup and costs that go into our carbon offset initiative.
Free Returns
Onward helps you take care of your customers by covering the cost of return shipping.
Carbon Neutral
Onward partners with Cool Effect, a certified 501(c)3 non-profit, to neutralize the carbon emissions from your protected shipments. We handle all setup and costs that go into our carbon offset initiative.

Seamless brand experience across the entire platform

Checkout upgrade

Email alerts

Order tracking

File a claim

Initiate a return

Track orders every step of the way.

Checkout upgrade

Email alerts

Order tracking

File a claim

Initiate a return

Easily upgrade with Onward with a single click.

100+ features designed with every detail in mind

Conversation transparency
Custom brand voice macros
Customer response under 1 hour

Conversation transparency
Custom brand voice macros
Customer response under 1 hour

Store Credit bonuses
24/7 customer support
Integrated with your CX software
Logistic Issue Analytics

Store Credit bonuses
24/7 customer support
Integrated with your CX software
Logistic Issue Analytics

Customer response under 1 hour
Custom brand voice macros
Conversation Transparency

Customer response under 1 hour
Custom brand voice macros
Conversation Transparency

Integrated with your CX software
Logistic Issue Analytics
Store Credit bonuses
24/7 customer support

Integrated with your CX software
Logistic Issue Analytics
Store Credit bonuses
24/7 customer support

Onward Intelligence helps you see each customer’s true impact

Checkout+ lets you provide to your customers the benefits that the big ones do at no cost for you.

Customer Opt-in

Scored by Onward AI

Optimized Outcome

Integrations

Easily integrate with the Shopify tools you use

See real results from top brands

Results that speak for themselves.

High Performer

5/5

"Great Service!"

The team is very helpful to work with. Simple communication, fast, and easy. Customers really enjoy the product as well. It's an overall win/win.

Lou S.

Small-Business (50 or fewer emp.)

"Onward rocks!"

Onward has been a true revenue driver for our business, adding meaningful incremental lift to our bottom line. But what really sets them apart is the team, A+ across the board. From sales to implementation to support, every interaction has been seamless and professional.

Russell S.

CEO

"The BACKBONE of our Business"

The Onward team is super-responsive to every claim, and always err on the side of helping the customer which we so appreciate. We chose them because we knew they would take care of our customers like we would, and they’ve totally delivered.

Olivia S.

Director of Social Media Marketing

"Total game changer for our business"

Onward has been a game-changer for us! Their satisfaction guarantee feature has been a perfect fit for our business. If any customer isn’t 100% satisfied with how their product turned out, we’re able to have the product reprinted with no questions and at no expense to us.

Ben L.

CEO

"Seamless Integration and High Conversion"

From a CRO perspective, the cart is incredibly sensitive. Onward provides the highest converting element for a shipping checkout element that I have tested. It’s fully compliant. The 5% cash back baked in retention tool is a game changer. The integration was incredibly easy and quick.

Tony P.

Consultant - Director of E-Commerce

"It’s been a great partnership!"

The Onward crew is always quick to handle every claim, and they totally go out of their way to make things right for the customer, which we love. We picked them because we knew they’d treat our customers the way we do, and they’ve absolutely come through.

Brian M.

Director of Logistics

"Very Smooth Implementation"

The value we are able to pass along to our customer. Seamless CX process.

Clay P.

General Manager

"Game-Changer for Customer Experience"

Our customer service tickets have gone down, repeat purchase rates are up, and we’re getting great feedback on the white-glove support. It integrates seamlessly with our Shopify store, we went through custom onboarding, and the team at Onward has been super responsive.