VIP Benefits
– without the

Package protection, rewards, and free
returns all in one when you want it.

How it works

Add Onward VIP Protection+ to your order

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File a claim in

We’ll reorder your items or issue a refund

Frequently asked questions


What is Onward?
Why do I need Onward?
What if I didn't want Onward
How does Onward work with subscriptions?
Does Onward cover orders that are shipped internationally?


How do I report an order issue to get a replacement or a refund?
What do I do if I am unsatisfied with my order?
How long do I have to file a claim?
Where can I see your full list of policies?
How long will it take to resolve my claim?

Other Features

Please note that the availability of certain features may vary depending on our partners.
What is Onward CashBack?
Does CashBack expire?
How does CashBack work?
How is Onward Free Returns?
How do I make sure I get a Free Return?