Returns

Personalize Returns. Maximize Profit.

AI-powered customer scoring and fraud management for driving more exchanges, less fraud, and profitable growth.

High Performer

5/5

40%

52%

Equinox saved customer service costs

G FUEL retained revenue ratio

18%

$320k

Increased conversions by Kinfield

Revenue retained by Alloy Apparel

10%

40%

Increased retention by Create

Exchange rate by Friday Pickleball

Overview

Automate and optimize every return
with built-in intelligence, reducing support load and improve outcomes automatically.

Onward allows brands to find balance.
Generous when it helps builds loyalty, cautious when profit needs to be protected.

Exchange-first Returns

Automated Returns Flow, Designed for Simplicity

Shop Now & Store Credit Bonus

Give customers a fast, clean, fully branded portal for every return or exchange. No redirects. No confusion.

Instant Exchange

Automatically restock eligible items the moment a return is approved.

Onward Intelligence helps you see each customer’s true impact

Checkout+ lets you provide to your customers the benefits that the big ones do at no cost for you.

Customer Opt-in

Scored by Onward AI

Optimized Outcome

How it works?

Eliminate returns fraud

Use AI to verify item condition to detect discrepancies, prevent fraud, and protect your bottom line.

Add the lightweight widget at checkout

Installs in minutes and blends seamlessly with your flow.

Customers resolve issues on branded portal

A simple self-serve experience that reduces support load.

Customer Scoring guides the right action

Instantly assess value, risk, and intent behind every claim.

Priority Support speeds up resolutions

Fast-track trusted shoppers with elevated care.

Customization

Fully Branded and Customizable

Give customers a fast, clean, fully branded portal for every return or exchange.

Features designed to make you successful

Incentivize exchanges over refunds
Incentivize exchanges over refunds
Return approval automations
Gift returns

Incentivize exchanges over refunds
Return approval automations
Gift returns

Store credit bonuses
Shop now bonus
Shop now bonus
Restocking & handling fees
Label fees

Store credit bonuses
Shop now bonus
Restocking & handling fees
Label fees

Custom return windows
Deflect low-quality returns
Deflect low-quality returns
Flexible workflows to adapt to your needs

Custom return windows
Deflect low-quality returns
Flexible workflows to adapt to your needs

Integrated with your CX software
Integrated with your CX software
Multi-currency support
Curated collections
24/7 customer support

Integrated with your CX software
Multi-currency support
Curated collections
24/7 customer support

See real results from top brands

Explore more of the Onward Platform

Book a demo

Upgraded checkouts with built-in protection.

Checkout+

Real-time delivery updates on brand.

Order Tracking

Let customers update their own orders post-purchase.

Order Editing

Upgraded checkouts with built-in protection.

Checkout+

Real-time delivery updates on brand.

Order Tracking

Let customers update their own orders post-purchase.

Order Editing

Upgraded checkouts with built-in protection.

Checkout+

Real-time delivery updates on brand.

Order Tracking

Let customers update their own orders post-purchase.

Order Editing

Your brand doesn't end at checkout,
It goes Onward.

Transforming post-purchase,
one upgraded customer at a time.

Request an AI summary of Onward

Products

Resources

Support

Personalize Returns. Maximize Profit.

Automated Returns Flow, Designed for Simplicity

Onward Intelligence helps you see each customer’s true impact

Checkout+ lets you provide to your customers the benefits that the big ones do at no cost for you.

Eliminate returns fraud

Fully Branded and Customizable

Give customers a fast, clean, fully branded portal for every return or exchange.

Features designed to make you successful

See real results from top brands

Explore more of the Onward Platform

Your brand doesn't end at checkout, It goes Onward.

Transforming post-purchase,one upgraded customer at a time.

Request an AI summary of Onward

Your brand doesn't end at checkout,
It goes Onward.

Transforming post-purchase,
one upgraded customer at a time.