Returns

Personalize Returns. Maximize Profit.

AI-powered customer scoring and fraud management for driving more exchanges, less fraud, and profitable growth.

High Performer

5/5

40%

52%

Equinox saved customer service costs

G FUEL retained revenue ratio

18%

$320k

Increased conversions by Kinfield

Revenue retained by Alloy Apparel

10%

40%

Increased retention by Create

Exchange rate by Friday Pickleball

Overview

Automate and optimize every return
with built-in intelligence, reducing support load and improve outcomes automatically.

Onward allows brands to find balance.
Generous when it helps builds loyalty, cautious when profit needs to be protected.

Exchange-first Returns

Automated Returns Flow, Designed for Simplicity

Shop Now & Store Credit Bonus

Give customers a fast, clean, fully branded portal for every return or exchange. No redirects. No confusion.

Instant Exchange

Automatically restock eligible items the moment a return is approved.

Advanced Insights

Go beyond Shopify. Deeper data for better returns outcomes.

Onward Intelligence helps you see each customer’s true impact

Checkout+ lets you provide to your customers the benefits that the big ones do at no cost for you.

Customer Opt-in

Scored by Onward AI

Optimized Outcome

How it works?

Eliminate returns fraud

Use AI to verify item condition to detect discrepancies, prevent fraud, and protect your bottom line.

Add the lightweight widget at checkout

Installs in minutes and blends seamlessly with your flow.

Customers resolve issues on branded portal

A simple self-serve experience that reduces support load.

Customer Scoring guides the right action

Instantly assess value, risk, and intent behind every claim.

Priority Support speeds up resolutions

Fast-track trusted shoppers with elevated care.

Customization

Fully Branded and Customizable

Give customers a fast, clean, fully branded portal for every return or exchange.

Features designed to make you successful

Dynamic fees
Custom domains
International returns
Dynamic return destinations

Dynamic fees
Custom domains
International returns
Dynamic return destinations

Gift returns
Printerless QR codes
Custom return policies
Custom automations

Gift returns
Printerless QR codes
Custom return policies
Custom automations

Dynamic return window
Shop now bonus
Advanced exchanges
Deflect low-quality returns

Dynamic return window
Shop now bonus
Advanced exchanges
Deflect low-quality returns

Automated approvals
Curated collections
Return shipment tracking
Custom return instructions

Automated approvals
Curated collections
Return shipment tracking
Custom return instructions

See real results from top brands

Explore more of the Onward Platform

Book a demo

Upgraded checkouts with built-in protection.

Checkout+

Real-time delivery updates on brand.

Order Tracking

Let customers update their own orders post-purchase.

Order Editing

Upgraded checkouts with built-in protection.

Checkout+

Real-time delivery updates on brand.

Order Tracking

Let customers update their own orders post-purchase.

Order Editing

Your brand doesn't end at checkout,
It goes Onward.

Transforming post-purchase,
one upgraded customer at a time.

Request an AI summary of Onward

Products

Resources

Support

Personalize Returns. Maximize Profit.

Automated Returns Flow, Designed for Simplicity

Onward Intelligence helps you see each customer’s true impact

Checkout+ lets you provide to your customers the benefits that the big ones do at no cost for you.

Eliminate returns fraud

Fully Branded and Customizable

Give customers a fast, clean, fully branded portal for every return or exchange.

Features designed to make you successful

See real results from top brands

Explore more of the Onward Platform

Your brand doesn't end at checkout, It goes Onward.

Transforming post-purchase,one upgraded customer at a time.

Request an AI summary of Onward

Your brand doesn't end at checkout,
It goes Onward.

Transforming post-purchase,
one upgraded customer at a time.