Loop Returns is a leading returns management platform that has expanded into shipping protection via a 3rd party provider. Onward delivers a complete post-purchase platform with integrated protection, returns, and order management, plus features Loop doesn't offer: CashBack rewards, product quality coverage, and in-house, dedicated claims handling with no SaaS fees.
While Loop built its reputation on returns management, their shipping protection operates through a partnership with Seel rather than being built natively into their platform. This means merchants work with two providers stitched together: Loop for returns, Seel for protection claims.
Onward took a different path. Built from the ground up as an integrated post-purchase platform, protection, returns management, order tracking, and order editing all work together natively. Customer scoring, claims handling, fraud detection, and customer support are unified under one roof, managed by one team with complete data visibility.
