For Brands
File a Claim

360° Protection

Shipping or quality issues? No worries, we’ve got you covered.

How it works

Add 360° Protection to your order

File a claim in
minutes

We’ll reorder your items or issue a refund

Frequently asked questions

About

What is Onward?
Why do I need Onward?
What if I no longer want Onward?
Does Onward cover orders that are shipped internationally?

Claims

How do I report if my shipment is lost, stolen, or damaged?
What if the product I received has a quality issue?
How long do I have to file a claim?
How long will it take to resolve my claim?