Get up to

$50,000

in growth capital with Onward 🚀

Incredible customer experiences for modern brands

An easy, custom, all-encompassing solution for driving customer loyalty and profitable growth.

Order Protection

Turn shipping incidents into reorders - and profit

Onward covers 2x the claim causes as competitors

Shipping Protection Claim

Customized to match your brand

How it Works

Resolutions in under an hour

Customers are guided through an automated, easy self-serve claims flow leading to a resolution in under an hour.

Customers love priority support

Onward makes your customers feel like VIP's by moving their issues to the top of the queue.

Eliminate chargeback losses

No more chargeback pain! Safeguard your business from disputed transactions.

Keep more revenue by reducing refunds with our 10% store credit bonus, funded by Onward.

With Onward, 72% of claims usually result in a reorder. And we cover the cost.

CashBack

Increase repeat purchases by up to 20% when you offer CashBack bonus

Revenue generated

*For every cash back dollar redeemed

Increase in Onward’s attach rate

Increased repeat
purchases

Satisfaction
Guarantee

Offer a 30-day Satisfaction Guarantee at no cost to you

We’ll reimburse your customers with our no questions asked satisfaction guarantee and credit you the full purchase amount.

Free Returns

Offer free returns to your customers, on us

Onward helps you take care of your customers by covering the cost of return shipping.

Carbon Offsets

1% for the planet. Zero cost to you.

Onward partners with Cool Effect, a certified 501(c)3 non-profit, to neutralize the carbon emissions from your protected shipments. We handle all setup and costs that go into our carbon offset initiative.

Easily integrate with the Shopify tools you use

Testimonials

Your customers love us

Prompt response to customer needs, speedy replacement. Glad my purchase had Onward!

Kathy C.

Claim reason: Stolen

7/28/24

Thank you so much. Oh my goodness, the customer support is outstanding. Much appreciated!

John D.

Claim reason: Damaged

8/5/24

It is worth every cent to invest in your purchase and secure it with Onward. I will always secure with Onward.

Dan D.

Claim reason: Stolen

8/18/24

On top of the issue immediately! Small price to pay for immediate attention to the missing package!

Jeremy J.

Claim reason: Lost

9/13/24

Product came in damaged. Representative solved the problem in minutes. What more can you ask for!

Emily K.

Claim reason: Damaged

9/20/24

Really fast response time and understanding of my feelings. Overall, best support experience I've had.

Joseph S.

Claim reason: Lost

10/23/24

Did we mention no SaaS Fees

We thrive when your business thrives. SaaS fees are out of control. Onward believes in providing top-tier services without the SaaS