Get up to $50,000 in growth capital with Onward Capital 🚀

Incredible customer experiences for modern brands

An easy, custom, all-encompassing solution for driving customer loyalty and profitable growth.


Turn shipping incidents into reorders - and profit

Onward covers 2x the claim causes as competitors
Shipping Protection Claim

Customized to match your brand

How it Works

Resolutions in under an hour

Customers are guided through an automated, easy self-serve claims flow leading to a resolution in under an hour.

Customers love us

With 24/7 support, we’re available when your customers need us and we’ll reduce your customer support tickets by 25%

With Onward, 72% of claims usually result in a reorder. And we cover the cost.

Increase repeat purchases by up to 20% when you offer CashBack bonus

Revenue generated
*For every cash back dollar redeemed
Increase in Onward’s attach rate
Increased repeat

Offer a 30-day Satisfaction Guarantee at no cost to you

We’ll reimburse your customers with our no questions asked satisfaction guarantee and credit you the full purchase amount.
Free Returns

Offer free returns to your customers, on us

Onward helps you take care of your customers by covering the cost of return shipping.
Carbon Offsets

1% for the planet. Zero cost to you.

Onward partners with Cool Effect, a certified 501(c)3 non-profit, to neutralize the carbon emissions from your protected shipments. We handle all setup and costs that go into our carbon offset initiative.

Your customers love us

Prompt response to customer needs, speedy replacement. Glad my purchase had Onward!

Kathy C.
Claim reason: Stolen

Thank you so much. Oh my goodness, the customer support is outstanding. Much appreciated!

John D.
Claim reason: Damaged

It is worth every cent to invest in your purchase and secure it with Onward. I will always secure with Onward.

Dan D.
Claim reason: Stolen

On top of the issue immediately! Small price to pay for immediate attention to the missing package!

Jeremy J.
Claim reason: Lost

Product came in damaged. Representative solved the problem in minutes. What more can you ask for!

Emily K.
Claim reason: Damaged

Really fast response time and understanding of my feelings. Overall, best support experience I've had.

Joseph S.
Claim reason: Lost

Did we mention no SaaS Fees

We thrive when your business thrives. SaaS fees are out of control. Onward believes in providing top-tier services without the SaaS