Mission Control for your Customer Experience
One powerful platform to boost customer loyalty and grow profitably all while providing an exceptional customer experience
Get a DemoOne powerful platform to boost customer loyalty and grow profitably all while providing an exceptional customer experience
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Our all-in-one solution is designed to ensure a worry-free post-purchase journey. At no cost to you, offer your customers VIP package protection, complete with order protection, rewards, and carbon-neutral delivery.
Earn incremental profit from order protection premiums and repeat purchases
$22,501.32
Delight your customers with store credit and incentives that drive repeat purchases and foster loyalty.
We thrive when your business thrives. SaaS fees are out of control. Onward believes in providing top-tier services without the SaaS
Empower your customers with the VIP Membership they deserve, without the subscription. With a single integration, reap multiple benefits that optimize revenue, and ensure peace of mind. Onward is your all-encompassing solution for driving customer loyalty and profitable growth.
Secure every order, satisfy your customers, and unlock new revenue streams
We protect orders from issues common & uncommon including theft, return to sender, wrong item, loss or damage.
Customers are guided through an automated, easy self-serve claims flow leading to a resolution in under an hour.
With 24/7 support, we’re available when your customers need us and we’ll reduce your customer support tickets by 25%
With Onward, rewarding your customers is a built-in advantage
Our unique incentive, increases the attach rate of shipping protection which leads to more orders protected and more revenue for your business.
According to Bain & Company, a 5% increase in retention correlates with at least a 25% increase in profit. Our rewards incentive is designed to drive these repeat purchases.
With every purchase, your orders are certified carbon neutral through our partnership with CoolEffect.
We handle the details, allowing you to effortlessly contribute to a sustainable future.
Onward’s claim process is fast, easy, and integrates very easily into our customer service workflows. It was extremely important that we partnered with a company that would keep our customers very happy with the service, while solving a pain point with lost packages. They take the burden off of our CS team. We highly recommend the service.
We’ve been very happy with the service Onward has provided to our customers. With Onward, you’re not just getting a tool to plug into your site, but also a full complement of folks from their team to ensure your program is running as smoothly as possible. The claims team in particular really cares about providing our customers with exceptional service. We recently had an issue with one of our distribution centers that caused some delays in order processing. Not only was their claims team providing us constant customer feedback, but Onward went out of its way to offer “surprise and delight” credits to apologize for the delays. We loved that proactive step they took to keep our customers happy.
While customers absolutely love our Windmill A/Cs once they're installed and working, nothing is more frustrating to us here at Windmill than when one of them receives a damaged or broken unit due to shipping issues. For years, we simply assumed the cost of replacements internally, which not only put pressure on the bottom line, but also created an unnecessary hassle for our customer experience team as well. Enter Onward. They’ve made shipping delivery issues a thing of the past for us! With their great support team and super fast response times, our customers are delighted with the service, and we here at the company have piece-of-mind knowing the Windmill community is well cared for.
Our product, while lightweight, has substantial bulk which makes it expensive to ship (and reship when there are issues). Onward’s solution has been of real value to us in addressing this problem. We’re no longer liable for reshipping product at our expense. Since Onward covers the expense, we’re able to generate new net revenue through the reorders they place. They also have great customer service with their claims team. We highly recommend them.
Building consistency and growth is in retail, our merchants use Onward as a tool overcome their challenges
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