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$50,000
in growth capital with Onward Capital 🚀

Teams like yours are focused on growing sustainably

Regardless of what you’re selling, Onward increases customer engagement

100% 5-star Reviews

“We were previously with another shipping protection vendor, but Onward won us over with their fresh and innovative approach. We’re big fans of their ability to create great value for the merchant and the customer. It’s a winning approach!”

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Margins
150M
GMV Insured
98%
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from top brands

“The Onward team has been great to work with, and we appreciate all the flexibility they offer us. The suite of benefits they offer is also compelling – we just turned on the CashBack feature and are seeing impressive results.”

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“In addition to shipping protection, the free returns feature is a total game changer. Not to mention, they offer easy integration with Gorgias which has made things super smooth for our CS team. Thank you Onward team!”

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Don’t just take our word for it...

“We’re very happy with the Onward service. We’ve been impressed with how responsive the team has been to the needs of our customers. It’s great to have a partner that can help us resolve an issue with minimal impact to our operations finances.”
Wendy Colson
Founder
“Onward has allowed us to entirely eliminate the burden of lost, stolen and damaged packages on our business. Working with the Onward team has been a breeze. They handled installation and have been extremely responsive to our customer's needs.”
Ian Blair
Co-Founder
“Onward saved us this past winter, BIG TIME. One thing we didn’t expect when we started this business is the freezing! Onward saved us over five figures in loses and provided amazing customer service to boot! We can’t say enough about their team and product.”
Nick Bodkins
Founder
Great team and service. Their swift and expert handling of claim requests for lost and stolen packages is really appreciated by our Members, and makes our internal teams' lives easier. We have a high bar in terms of expectations being met and the service has not disappointed.
For years, we simply assumed the cost of replacements internally, which not only put pressure on the bottom line, but also created an unnecessary hassle for our customer experience team as well. Enter Onward. They’ve made shipping delivery issues a thing of the past for us! With their great support team and super fast response times, our customers are delighted with the service.
Onward has been very attentive with us and have handled the claims that we have with care. Things will be ramping up heading into the winter, and we’re confident in Onward’s ability to handle the volume. It’s always a pleasure talking to the team and we’re excited to try some of the new features we’ve been discussing together.
Onward’s solution has been of real value to us in addressing expensive reshipping problem. We’re no longer liable for reshipping product at our expense. Since Onward covers the expense, we’re able to generate new net revenue through the reorders they place. They also have great customer service with their claims team. We highly recommend them.
As one of Onward’s initial clients, we've seen the product improve significantly. It’s been really helpful for us to be able to add protection after an order has been placed. They promised to provide a friendly service to our customers and approve all valid claims. Happy to report that they’ve lived up to that promise.
Onward’s claim process is fast, easy, and integrates very easily into our customer service workflows. It was extremely important that we partnered with a company that would keep our customers very happy with the service.