Frequently Asked Questions

What is Onward?

Add Onward Package Protection at checkout and unlock full package protection and seamless resolution for order issues.

Why do I need Onward Package Protection?

Onward offers you “peace of mind” package protection for all of your orders at an affordable price. The cost to you – to fully protect your package in the event that it is lost, damaged, or stolen – is calculated based on the subtotal of the order and the partnership between Onward and the merchant.

How do I install Onward on my Shopify Store?

Reach out to our team to get a demo today. Email us here: